This Refund Policy (“Policy”) applies to all purchases of professional services, consulting, software implementation, and related offerings (collectively, “Services”) provided by Techify Aura LLC, a Wyoming limited liability company (“Techify Aura,” “we,” “us,” or “our”). By placing an order or making a payment, you agree to this Policy.

1. General principle

We aim to deliver Services professionally and in line with the scope agreed in your order, statement of work (“SOW”), or written proposal. Because many Services are customized and involve labor and third-party costs, fees are generally earned as work progresses. Refunds, when available, are described below.

2. Deposits and milestone payments

Where a project is structured with a deposit or milestone payments:

• Deposit / kickoff: Typically non-refundable once work has started (including discovery, environment setup, or deliverable preparation), unless we cancel the engagement without cause or fail to begin work within the timeframe stated in your agreement.
• Completed milestones: Amounts invoiced and accepted for completed milestones are not refundable except as required by law or as expressly stated in your SOW.

3. Subscription or recurring fees

If you subscribe to ongoing Services (e.g., retainers, hosting, or maintenance):

• You may cancel future billing periods according to the notice period in your order (typically at least thirty (30) days before the next renewal unless otherwise stated).
• Partial-month refunds are not usually provided for periods already started; unused prepaid periods may be credited or refunded at our discretion where the agreement allows.

4. Eligibility for a refund (discretionary)

Outside of statutory rights, we may approve a partial or full refund when:

• We terminate the engagement for reasons not attributable to you and you have prepaid for undelivered work;
• A deliverable materially fails to match the written specifications in the SOW and we cannot cure the issue within a reasonable remedy period; or
• A duplicate or erroneous charge is confirmed by our accounting team.

Refund requests must be submitted in writing to [email protected] with your invoice or order reference.

5. Non-refundable items

The following are typically non-refundable once incurred (unless required by law):

• Third-party licenses, API usage, cloud infrastructure, or pass-through costs we already paid on your behalf;
• Rush fees, change orders you approved, or scope expansions;
• Services already delivered and accepted, or made available to you (e.g., source code, models, documentation).

6. Processing time

Approved refunds are processed to the original payment method where possible. Please allow seven (7) to fourteen (14) business days after approval for the funds to appear, depending on your bank or card issuer.

7. Chargebacks

Before initiating a chargeback or payment dispute, please contact us so we can investigate. Friendly resolution is usually faster. Unfounded chargebacks may affect our ability to continue Services and may be addressed under our Terms & Conditions.

8. Contact

Techify Aura LLC
Wyoming, United States
Email: [email protected]
Phone: +1 (737) 285-0122